Read our terms and conditions before using our services.
These Terms of Service (hereinafter referred to as the "TOS") govern the access and use of the platform WERACONIX (hereinafter referred to as the "Platform"), published by the sole proprietorship WERACONIX Pascal Witschard (hereinafter referred to as the "Publisher"), whose registered office is located in the Canton of Valais, Switzerland, official contact email: contact@weraconix.com. ### Article 1 – Definitions For the interpretation of these TOS, the following terms are defined as follows: - "Platform": Refers to the WERACONIX website, its internal tools, interfaces, and all its subdomains. - "User": Refers generally to any person (Client or Supplier) who accesses or registers on the Platform. - "Client": Any professional (B2B or individual (B2C) who registers to order customized textile products. - "Supplier": Any independent company, factory, or workshop registered to offer textile manufacturing and customization services. - "Publisher": Refers to the WERACONIX Pascal Witschard legal entity based in Valais, Switzerland. ### Article 2 – Role of WERACONIX and Limitation of Liability The Platform acts exclusively as a technical intermediary and marketplace connecting Clients and independent Suppliers. The Publisher is not a party to the final sales contract concluded between Users. Consequently, the Publisher shall under no circumstances be held liable for textile quality, manufacturing defects, non-compliance with local ecological or health standards by the factories, or logistics delays in shipping. ### Article 3 – Eligibility and Legal Capacity (Age of Majority) The use of the Platform is strictly reserved for natural persons who have reached the legal age of majority in their country of residence, and in all cases are at least 18 years of age, as well as legally constituted corporate entities. By placing an order, the User certifies that they possess full legal capacity to contract financial obligations on WERACONIX. ### Article 4 – Prices, Currencies, Order Process, Escrow, and Logistics 4.1. Pricing: All prices and transactions on the Platform are denominated and processed exclusively in United States Dollars (USD), excluding taxes and Ex-Works (EXW). All currency conversion fees or banking charges applied by the third-party payment provider shall be borne exclusively by the User. 4.2. Quote Requests and Fictional Nature of Projects: The Client may freely submit quote requests and configure project briefs within their account area. These steps are purely fictional, consultative, and unofficial. They do not constitute a firm order, do not bind the Platform or the Supplier, and do not reserve any production capacity until they have been officially converted into a final quote by the factory. 4.3. Issuance of the Final Quote: The Supplier is the sole party authorized to edit, price, and submit the official final quote in USD on the Platform, based on the fictional or consultative requirements previously expressed by the Client. 4.4. Validation, Milestone Payments (Escrow), and Automation: The contract becomes official and legally binding when the Client validates and pays the deposit or the full amount of the final quote via the third-party payment provider. Funds are then secured and placed in escrow by our authorized financial partners (PSP). This payment automatically generates and triggers an irrevocable "Internal Mission" within the technical system of WERACONIX. 4.5. Mission Tracking: Upon the automatic launch of the Internal Mission, the Client has access to a live tracking tool to monitor the progress of the production stages (design, manufacturing, visual inspection) up to the shipping stage. No technical modifications to the quote or source files are permitted after the Mission has been triggered, unless expressly agreed upon in writing by both parties. 4.6. Shipping Conditions and Invoicing: In all cases, 100% of the final payment for the order must be validated and released to the Supplier before the shipment of the goods from the factory can be triggered. The commercial invoice is issued exclusively by the Supplier to the Client. WERACONIX only issues a commission invoice to the Supplier. The Client is solely responsible for paying all local taxes, customs duties, or VAT applicable upon importing the goods into the destination country. 4.7. Transport, Logistics, and Lost Shipments: The shipping of textile products is carried out under the exclusive responsibility of the Supplier and the selected transport carrier. The WERACONIX Platform does not intervene in shipping logistics and disclaims all liability for delivery delays, theft, damage, or total loss of the package by the transport company. The Client and the Supplier are solely responsible for agreeing, prior to shipment, on whether to purchase transport insurance appropriate for the value of the goods. In the event of a lost shipment confirmed by the carrier, the dispute must be resolved directly between the Client, the Supplier, and the delivery company, without the liability of WERACONIX being engaged, and without any retroactive freezing of funds already released. 4.8. Proof of Delivery: Upon the release of funds and handover of the package to the carrier, the Supplier agrees to immediately upload the tracking number and the official shipping document (Waybill, Air Waybill, or postal proof) onto the Platform. These documents serve as material proof of order execution for the Publisher and its financial partners. 4.9. Production Failure and Return of Escrowed Funds: As long as the conformity photos (Article 5.1) have not been validated by the Client, the funds remain blocked in the escrow account held by the third-party payment provider. If the Supplier fails to provide proof of production within the agreed deadlines, proves unable to rectify major defects after two attempts, or in the event of the factory ceasing business operations, the Internal Mission is cancelled. The escrowed funds will then be fully refunded to the Client, less any administrative processing and transaction fees applied by the third-party payment service provider. ### Article 5 – Pre-Shipment Inspection and Disputes 5.1. Conformity Photos: Prior to shipment, the Supplier must send detailed photographic and/or video proof of the finished production to the Client via the Platform's internal chat for visual inspection. 5.2. Final Release: The validation of the photos by the Client (or the absence of any dispute upon expiration of the designated timeframe) automatically triggers the definitive and irrevocable release of 100% of the funds to the Supplier. This action confirms final conformity and authorizes the shipment. 5.3. Post-Shipment Claims: Because the money is fully transferred to the Supplier prior to shipping, no funds can be frozen or refunded by the Publisher after the package leaves the factory. For any hidden defects discovered upon delivery (e.g., fabric defects invisible in photos), the Client must open a mediation ticket on the Platform within 7 calendar days of delivery to negotiate an amicable solution (credit note, partial reprint) directly with the Supplier. ### Article 6 – Intellectual Property and Client Visuals 6.1. Platform Ownership: The entirety of the components comprising the Platform (logos, designs, source code, text, databases) published by the Publisher is the exclusive property of the Publisher. Any unauthorized reproduction constitutes infringement. 6.2. Client Visuals: The Client is solely responsible for all logos, text, and artwork uploaded for textile customization on WERACONIX. The Client guarantees that they hold all necessary intellectual property rights. 6.3. Indemnification Clause: In the event of an infringement or intellectual property violation lawsuit brought by a third party regarding a customized product, the Client agrees to indemnify and hold the Publisher harmless from all costs, attorney fees, or damages incurred. 6.4. Prohibition of Counterfeits: It is strictly forbidden to offer for sale or request the printing of illegal replicas or counterfeit brands. Non-compliance will result in immediate account termination. 6.5. Temporary Usage License: By placing an order, the Client grants the Platform a free, worldwide license to use their Visuals solely for the strict requirements of manufacturing, printing, and processing their order. ### Article 7 – Communication Tools (Chat, Files) and Anti-Circumvention 7.1. Acceptable Use of Chat and Files: The internal messaging system and file sharing features (PDF, ZIP, images) on WERACONIX are strictly intended for technical exchanges. Sharing direct contact details (WhatsApp, WeChat, emails, phone numbers) to bypass the Platform is strictly prohibited. The Publisher disclaims all liability for corrupted files or viruses transmitted between Users. 7.2. Anti-Circumvention Rule: The Supplier is strictly prohibited from soliciting, contracting, or conducting business transactions directly with a Client discovered through the Platform. This prohibition applies for the entire duration of the Supplier's registration and for a period of 24 months following account closure, even if the Client initiates contact with the Supplier's factory outside of WERACONIX. Any project initiated on the Platform must be completed through it. 7.3. Penalty Clause: Any verified violation of the anti-circumvention rule will result in an immediate permanent ban and the payment of a flat contractual penalty of 10,000 USD per violation (or 30% of the total volume of bypassed transactions if higher) owed directly to the Publisher. ### Article 8 – Technical Availability and Modifications 8.1. Service Interruptions: The Publisher disclaims all liability for Platform unavailability caused by IT maintenance, network outages, technical bugs, or force majeure events. 8.2. Modifications to the TOS: The Publisher reserves the right to modify these TOS at any time. Changes take effect immediately upon being published online and apply to all future transactions. Article 9 – Account Suspension, Governing Law, and Jurisdiction 9.1. Suspension: The Publisher reserves the unilateral right to suspend or terminate an account for breach of these TOS or at the request of our financial regulatory partners (PSP). 9.2. Severability: If any clause is deemed null or unenforceable by a court, the remaining clauses shall remain fully valid. 9.3. Jurisdiction and Governing Law: These TOS are governed exclusively by Swiss substantive law. The exclusive legal forum for all disputes is established before the competent courts of the Canton of Valais, Switzerland.